Effective August 20, 2026. Last updated October 22, 2026.
Privacy, explained plainly.
Safe In Place uses personal information to assess home-safety and accessibility needs and coordinate requested services through our own team. This policy explains what we collect, why we use it, and how we protect it.
The short version
When you request an assessment, the Safe In Place team uses your details to understand your needs and coordinate your project. We do not sell customer information or share customer contact details with independent contractors. Our operations portal is used by our own team.
Information we collect
- Contact details, such as your name, email address, and phone number
- Project and household details you choose to provide, including accessibility concerns, relationship to the resident, property type, address, access notes, timing, and service needs
- Internal operations account, project, and transaction information
- Website and attribution information, such as pages visited, referring page, approximate location derived from network data, device/browser information, and campaign or click identifiers
- Messages, calls, support requests, feedback, and other communications with us
Please do not submit information about another person unless you are authorized to do so. Do not include medical records, Social Security numbers, financial account information, or other information that is not needed for the project request.
Funding Finder answers
The Funding Finder sends your ZIP code to our area lookup; that request may appear in ordinary server logs. Other screening answers, including income, household size, age, disability, military service, benefits and insurance categories, stay in the page unless you choose to save them on your device. They are not included in our funding analytics events.
Optional device saving keeps those answers in this browser, with a seven-day expiry after the last update. Other people using the browser may be able to see them. Expired records are ignored and removed when the finder is opened. Disable saving or use “Start over & delete saved answers” to delete the saved copy. Downloaded or printed plans are separate copies you control.
If you choose to request project help, we receive your contact details, ZIP, identified area, project types, timing and any notes you write. The screening answers listed above are not automatically included. Sharing program names is a separate optional choice; those names may reveal information about benefits or military service. The authorization shown on the form allows the Safe In Place team to handle your request and contact you. It does not authorize sharing your contact information with independent contractors or enroll you in text messages.
How we use information
- Receive, review, and respond to customer requests through our own team.
- Assess the project and select the contractor based on the job, location, capabilities, and availability.
- Enable communications about the requested project and provide status or service messages.
- Operate internal team accounts, project records, payment records, and platform administration.
- Measure website and marketing performance, prevent misuse, troubleshoot, secure the platform, and improve our services.
- Comply with law, enforce our terms, protect rights and safety, and respond to lawful requests.
When we share information
Our team. Customer requests and contact details are handled internally by Safe In Place. We do not sell or share customer contact information with independent contractors or affiliates. Mobile numbers and SMS opt-in information are not shared with third parties or affiliates for marketing, promotional purposes, or lead generation.
Service providers. We use companies that help with hosting and databases, email delivery, analytics and advertising measurement, communications, payment processing, and operational support. They receive information only for the services they provide to us, subject to their terms and our arrangements with them.
Legal, safety, and business events. We may disclose information when reasonably necessary to comply with law, protect people or the platform, investigate misuse, or complete a merger, financing, acquisition, reorganization, or sale of assets subject to appropriate protections.
We do not use homeowner project details for unrelated contractor advertising.
Appointment confirmation texts
Safe In Place asks separately for your permission before sending a home-assessment booking confirmation text. We send one confirmation per booking after the appointment has been saved. Declining texts does not prevent you from booking an assessment. Internal team alerts are sent only to authorized operations recipients.
Message and data rates may apply. Reply STOP to opt out, or HELP for help. You can also call (786) 755-1120 or email hello@safeinplace.org. Texting START restores messaging permission after an opt-out; it does not book an appointment. See our Terms of Use for the messaging terms.
Analytics, advertising, and cookies
We and our service providers may use cookies, browser storage, tags, and similar technologies to keep the site working, remember attribution, understand visits, measure conversions, and evaluate advertising. These tools may collect page, device, referral, campaign, and click information. Browser settings and available platform controls can limit some technologies, although parts of the site may work differently.
Retention and security
We retain information for as long as reasonably needed to operate the platform, maintain transaction and consent records, resolve disputes, enforce agreements, and satisfy legal obligations. We use safeguards designed for the nature of the information we hold, but no system or transmission is completely secure.
Your choices
You can ask to access, correct, or delete information, withdraw permission for future contact, or exercise privacy rights that apply where you live. We may need to verify your identity and may retain information when legally permitted or required. Reply STOP to stop future text messages from our business number.
Additional details
Children. The platform is intended for adults and is not directed to children under 13.
External sites. Links to contractor or third-party sites are governed by those sites' policies.
Changes. We may update this policy as our services or practices change. The effective date above shows the latest version.
Contact. Email hello@safeinplace.org with the subject “Privacy Request.” You may also use our contact form.